Shipping policy
Thank you for shopping with Kikyo Pearl London.
Below you will find details about our order processing and delivery times.
📦 Order Processing Time
All orders are carefully prepared and dispatched within 1–3 business days after payment confirmation.
Orders placed before 5:00 PM (UTC+0) on business days are usually processed the same day. Orders placed after this time will be processed on the next business day.
Please note that orders are not processed on weekends or public holidays.
🚚 Shipping Destinations
Currently, we ship to customers in the following regions:
• United Kingdom
• United States
• Canada
• Europe (selected countries)
We may expand shipping to additional destinations in the future.
📮 Estimated Shipping Times
Shipping times vary depending on the destination:
United Kingdom
3–6 business days
United States
6–9 business days
Canada
6–10 business days
Europe
5–9 business days
Please note that shipping times are estimates and may vary slightly due to customs procedures, public holidays, or local carrier conditions.
⏱ Total Estimated Delivery Time
Total delivery time includes both order processing time and shipping time.
United Kingdom
Estimated delivery: 4–9 business days
United States
Estimated delivery: 7–12 business days
Canada
Estimated delivery: 7–13 business days
Europe
Estimated delivery: 6–12 business days
📬 Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment throughout the delivery process.
🌐 Customs, Duties & Taxes
International shipments may be subject to customs inspections.
Any import duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer. Kikyo Pearl London does not collect these fees at checkout.
💌 Contact Us
If you have any questions regarding shipping or your order, please feel free to contact us.
Email (preferred): info@kikyopearllondon.com
WhatsApp: +44 7933 171454 (WhatsApp support only)
Business Hours
Monday – Friday
09:00 – 17:00 (UTC+0)
We aim to respond within 24 hours on business days.